Return & Refund Policy – GT-SA Store

Return & Refund Policy

Customer have the right to return the purchased products and receive full refund within 24 hours of delivery, if the product still sealed with the original wrap and packaging. Once courier receives the product again; please note that refund will be done within 5-7 working days to the same credit/debt card used in purchase & after checking products conditions.

You have the right to cancel the order while processing & just before dispatch from warehouse to address, without any deduction or additional fee. Please contact customer service team immediately if you wish to cancel or return the ordered product.

Warranty is valid for 2 years of purchase on all electronic products, as you are kindly requested to contact our customer service to report the defective product and proceed in repair or exchange, after examination & diagnosis.

Warranty on power banks, earphones and cables are valid for 1 year.

In case of product’s mis-use GadgiTech will notify you with an official report by service center, and share alternative option if available.

Products on sale or discount cannot be refunded; they can only be exchanged if proven to have manufacturing defects after sending the product to supplier for assessment.

Original receipt or invoice, which been sent to your email upon purchase, must be available for refund or exchanges claim.

Gadget or non-electronic products are not subjected to warranty, in case you experienced damage in product upon unsealing the package; please take photo of the defective item and contact customer service team via support email: store-cs@gadgitech-sa.com.